Zyft Holdings Pty Ltd ABN 48 629 307 697 (Zyft, us, we, our) takes your privacy seriously and is committed to responsible privacy practices.
Some types of personal information are classified as 'sensitive information' and/or 'health information', which are subject to additional protection under the Privacy Act. Sensitive information may include information about your racial origin and health status; and health information may include information about a health-related service you have had or will receive, including test results and appointment details.
The types of personal information we collect about you will depend on the purpose for which the personal information is collected. This can include:
Generally, we will not collect sensitive information about you. However, in certain circumstances, we may need to collect some limited sensitive information. For example, as part of the recruitment process, we may obtain police background checks. When we do collect sensitive information, we will only collect that sensitive information that is necessary for the purpose and will deal with it in accordance with our obligations under applicable privacy laws.
Zyft automatically collects product data, technical information and analytics about websites that you visit, so we can procure information about deals that are relevant to you or provide product recommendations.
Zyft also collects technical information and general analytics, such as the browser type and browsing preferences, internet service provider, referring/exit pages, date/time stamps, IP address, time zone and geolocation data (if applicable), some of which is collected automatically, arising from your use of our website and/or platforms, as well as information about your usage of our website and/or platforms when browsing (see: "How do we collect personal information" below). We do not use your personal information when carrying out any data analytics and only use aggregated or de-identified information for such purposes.
We will collect your personal information, including when you:
Where it is reasonable and practicable to do so, we will only collect personal information about you from you direct, and not from third parties.
In limited circumstances, we may collect personal information about you from social media platforms if you use your social media account to register or to log in to use our products or services or where you have consented to this collection or disclosure from the social media platform. We may also collect personal information through third parties such as our service providers, or through promotional and marketing activities.
We also use the following technologies to collect product data or technical information and general analytics:
You may disable your web browser from accepting cookies and other tracking technologies used to collect technical information and general analytics when browsing our website. If you do so, you can still access our website, but it may impact your user experience.
You may also opt out of some of the targeted advertising by using the links below:
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal.
You do not have to identify yourself or provide information if you contact us. You can also notify us that you wish to deal with us using a pseudonym.
However, if we are not able to collect personal information about you, we might not be able to provide you with the information or assistance you require. For example, we would not be able to send you information you have requested if you have not provided us with a valid email address or telephone number.
We use your personal information for purposes collected, including managing our business, and providing our products and services to you, including to:
We may also use or disclose your personal information for our administrative, marketing (including direct marketing), planning, product or service development, quality control, survey and research purposes and for other purposes to which you have consented, or as otherwise permitted or required by law.
Technical information and general analytics are used to help us coordinate our communications and marketing campaigns, gauge visitor traffic, trends, delivering personalised content to you while you are using our website, and to improve our website and our products and services. We only use aggregated or de-identified information in carrying out any data analytics.
We may disclose your personal information to third parties in connection with the purposes described above (see the "How do we use your personal information?" section).
This may include disclosing your personal information to the following types of third parties:
If we disclose your personal information to third parties we will use reasonable commercial efforts to ensure that those third parties only use your personal information as reasonably required for the purpose of disclosure, and in a manner consistent with applicable laws (for example, where commercially practical, by imposing suitable privacy and confidentiality obligations in our agreement with a third party service provider to which we disclose your personal information).
We will only send you direct marketing communications (either through mail, SMS or email), including any news, exclusive offers, promotions or events, where you have consented for us to do so.
You may opt-out of receiving direct marketing communications from Zyft at any time by contacting us (see Contact Us below) or by clicking the 'opt-out' or 'unsubscribe' function set out in the relevant marketing communications.
We store your personal information in electronic record keeping methods in accordance with all applicable laws.
We store personal information in servers that are located in Australia. Your personal information may be transferred overseas or stored overseas where our service providers are located overseas. It is not practical for us to list every country where such overseas recipients may be located, however such countries are likely to include the United States of America.
We will take commercially reasonable steps to ensure that overseas recipients to whom we disclose personal information protect your personal information to a standard substantially similar to Australian privacy laws.
We take reasonable steps to protect and safeguard your personal information from misuse, loss, theft or unauthorised access, modification or disclosure. However, particularly for electronic data stores and due to the fact that the Internet is inherently insecure, we cannot guarantee the security of transmission of personal information you disclose to us online. Accordingly, you transmit your personal information to us online at your own risk and are encouraged to exercise care in sending personal information via the Internet. Please notify us immediately if you know or reasonably suspect that your personal information has been subject to any data breach, breach of security or other unauthorised activity.
You can request access to any personal information we hold about you at any time by contacting us at firstname.lastname@example.org. We will provide access to that information in accordance with the Privacy Act, subject to any exemptions that may apply. If you believe that the personal information we hold about you is incorrect, incomplete or inaccurate, then you can ask us to amend it by contacting us at email@example.com.
If you have any questions, concerns or complaints about our collection, use, disclosure or management of your personal information, please contact us at firstname.lastname@example.org.
We are committed to resolving any complaints and to ensuring that we are doing the right thing by our customers. We will make all reasonable inquiries and your complaint will be assessed with the aim of resolving any issue in a timely and efficient manner.
If you have raised a complaint with us and you are unsatisfied with the outcome or have further concerns about the way we handle your personal information, under the Privacy Act, you may complain to the Information Commissioner at the Office of the Australian Information Commissioner using the contact details set out below:
Office of the Australian Information Commissioner
GPO Box 5218
Sydney NSW 2001
Phone: 1300 363 992
If you have a query, concern or complaint about the manner in which your personal information has been collected or handled by us or would like to request access to or correction of the personal information we hold about you, please contact us using the details provided below:
Attention: Privacy Officer
Zyft Holdings Pty Ltd
207/28 Riddell Parade
Elsternwick VIC 3185
Last updated: 24 March 2023