Zyft - Privacy Policy

Zyft Privacy Policy

Zyft Holdings Pty Ltd ABN 48 629 307 697 (Zyft, us, we, our) takes your privacy seriously and is committed to responsible privacy practices.

Please read the following privacy policy (Privacy Policy) to understand how we collect, use, disclose, store, handle and protect your personal information. We hope that this will help you make an informed decision about sharing personal information with us. As well as applying to our interactions with you, this Privacy Policy also applies to all information collected through this website, browser extension and any other websites, platforms and/or mobile apps Zyft operates.

This Privacy Policy sits alongside our Terms and Conditions, and any other terms and conditions that apply to any services we provide to you.

What is personal information?

In this Privacy Policy, the term 'personal information' has the same meaning as it does in the Privacy Act 1988 (Cth) (Privacy Act). In general terms, personal information is information (whether fact or opinion) about an individual who is identified, or reasonably identifiable from that information or other information combined with that information.

Some types of personal information are classified as 'sensitive information' and/or 'health information', which are subject to additional protection under the Privacy Act. Sensitive information may include information about your racial origin and health status; and health information may include information about a health-related service you have had or will receive, including test results and appointment details.

What types of personal information do we collect?

The types of personal information we collect about you will depend on the purpose for which the personal information is collected. This can include:

in the case of customers using a social media account to register or log in to procure our products or services – your social media account information, including your name and other profile information;
if you have entered a competition or promotion offered by us or requested to receive news about exclusive offers, promotions or events from us – your name, mailing or street address, email address, and telephone number(s) to the extent provided by you in each case;
in the case of customers that have an Account with us or a Zyft-approved merchant and are using our products or services while accessing a Zyft-approved merchant ecommerce website that you are registered with – your name, shipping and billing address, date of birth, email address, telephone number(s) (if applicable), and other relevant account information, to the extent provided by you in each case;
if you have contacted us to make a complaint, provide feedback, submit an enquiry, request a call-back – your name, mailing or street address, email address, and telephone number(s) to the extent provided by you in each case;
in the case of prospective employees or contractors – information contained in your application or résumé, recorded during any interview, or obtained through any pre-employment checks to the extent provided by you in each case; and
in the case of our suppliers and distributors – your name, mailing or street address, email address, and telephone number(s).

Generally, we will not collect sensitive information about you. However, in certain circumstances, we may need to collect some limited sensitive information. For example, as part of the recruitment process, we may obtain police background checks. When we do collect sensitive information, we will only collect that sensitive information that is necessary for the purpose and will deal with it in accordance with our obligations under applicable privacy laws.

Zyft automatically collects product data, technical information and analytics about websites that you visit, so we can procure information about deals that are relevant to you or provide product recommendations.

Zyft also collects technical information and general analytics, such as the browser type and browsing preferences, internet service provider, referring/exit pages, date/time stamps, IP address, time zone and geolocation data (if applicable), some of which is collected automatically, arising from your use of our website and/or platforms, as well as information about your usage of our website and/or platforms when browsing (see: "How do we collect personal information" below). We do not use your personal information when carrying out any data analytics and only use aggregated or de-identified information for such purposes.

How do we collect personal information?

We will collect your personal information, including when you:

access or use our website, including creating an Account with us (if applicable);
install and use our browser extension or other products or services;
use our browser extension while visiting ecommerce websites;
sign up to receive news and exclusive offers, promotions, or events from us;
enter surveys, competitions, promotions or request information or material from us;
make inquiries about us or about our products or services or otherwise communicate with us by email, by telephone, in person, via a website or otherwise; or
apply to work with us or are engaged by us as a contractor.

Where it is reasonable and practicable to do so, we will only collect personal information about you from you direct, and not from third parties.

In limited circumstances, we may collect personal information about you from social media platforms if you use your social media account to register or to log in to use our products or services or where you have consented to this collection or disclosure from the social media platform. We may also collect personal information through third parties such as our service providers, or through promotional and marketing activities.

Whilst we will always maintain robust privacy practices, we are not responsible for the privacy practices of third parties, including any merchants, retailers or your social media platforms, so you should review their relevant privacy policy to satisfy yourself as to how they protect and handle your personal information.

We also use the following technologies to collect product data or technical information and general analytics:

cookies, which are data files that are placed on your device and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org; and
web beacons, tags, and pixels, which are electronic files used to record information about how you browse our websites.

You may disable your web browser from accepting cookies and other tracking technologies used to collect technical information and general analytics when browsing our website. If you do so, you can still access our website, but it may impact your user experience.

In addition to Zyft's cookies, certain third parties, including Merchants, may deliver cookies to your device for a variety of reasons. For example, we sometimes use various web analytics tools that help us to understand how visitors engage with our website. Any third party links or advertising on our website may also use cookies; you may receive these cookies by clicking on the link to the third party site or advertising. We do not control the collection or use of information by these third parties (including Merchants), and these third party cookies are not subject to this Privacy Policy.

You should contact these companies directly if you have any questions about their collection and/or use of information. When linking to any other site, you should always check the relevant website's privacy policy before providing any personal information.

You may also opt out of some of the targeted advertising by using the links below:

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal.

Can you choose not to disclose your personal information?

You do not have to identify yourself or provide information if you contact us. You can also notify us that you wish to deal with us using a pseudonym.

However, if we are not able to collect personal information about you, we might not be able to provide you with the information or assistance you require. For example, we would not be able to send you information you have requested if you have not provided us with a valid email address or telephone number.

How do we use your personal information?

We use your personal information for purposes collected, including managing our business, and providing our products and services to you, including to:

provide our services to our customers or to receive goods or services from third parties;
enable the proper operation and functionality of our services, including to enable you and other users to find relevant products and prices, and to improve Zyft's comparison features;
verify your identity (for example, if you request access to the personal information that we hold about you);
consider you for a job at Zyft (whether as an employee or contractor) or other relationships with us;
communicate with you, and to address any issues or complaints that we or you may have regarding our relationship, and our products and/or services;
prevent, detect and investigate suspicious, fraudulent, criminal or other activity that may cause you, us or others harm, including in relation to our products and services;
comply with our legal obligations such as notifying you of matters that we may be required by law to do so;
identify opportunities to improve our products and services and to improve our service to you;
gain insights about you so that we can serve you better, understand your preferences and interests, personalise your experience and/or enhance products and services you are offered and receive;
for direct marketing purposes (see the "Direct Marketing Communications" section below); and
contact you regarding the above, including via electronic messaging such as SMS and email, by mail, by phone or in any other lawful manner.

We may also use or disclose your personal information for our administrative, marketing (including direct marketing), planning, product or service development, quality control, survey and research purposes and for other purposes to which you have consented, or as otherwise permitted or required by law.

Technical information and general analytics are used to help us coordinate our communications and marketing campaigns, gauge visitor traffic, trends, delivering personalised content to you while you are using our website, and to improve our website and our products and services. We only use aggregated or de-identified information in carrying out any data analytics.

To whom do we disclose personal information?

We may disclose your personal information to third parties in connection with the purposes described above (see the "How do we use your personal information?" section).

This may include disclosing your personal information to the following types of third parties:

our related companies;
any potential third party acquirer of our business or assets, and advisors to that third party;
our professional advisers (such as lawyers, accountants or auditors) and insurers;
our employees, contractors and third party service providers who assist us in performing our functions and activities e.g. cloud service providers, data storage providers, shipping companies, telecommunications providers and IT support services providers;
organisations authorised by us to conduct promotional, research or marketing activities;
third parties to whom you have authorised us to disclose your information (e.g. referees or account nominees); and
any other person as required or permitted by law.

If we disclose your personal information to third parties we will use reasonable commercial efforts to ensure that those third parties only use your personal information as reasonably required for the purpose of disclosure, and in a manner consistent with applicable laws (for example, where commercially practical, by imposing suitable privacy and confidentiality obligations in our agreement with a third party service provider to which we disclose your personal information).

Direct marketing communications

We will only send you direct marketing communications (either through mail, SMS or email), including any news, exclusive offers, promotions or events, where you have consented for us to do so.

You may opt-out of receiving direct marketing communications from Zyft at any time by contacting us (see Contact Us below) or by clicking the 'opt-out' or 'unsubscribe' function set out in the relevant marketing communications.

How do we store personal information?

We store your personal information in electronic record keeping methods in accordance with all applicable laws.

Does personal information leave Australia?

We store personal information in servers that are located in Australia. Your personal information may be transferred overseas or stored overseas where our service providers are located overseas. It is not practical for us to list every country where such overseas recipients may be located, however such countries are likely to include the United States of America.

We will take commercially reasonable steps to ensure that overseas recipients to whom we disclose personal information protect your personal information to a standard substantially similar to Australian privacy laws.

How do we protect your personal information?

We take reasonable steps to protect and safeguard your personal information from misuse, loss, theft or unauthorised access, modification or disclosure. However, particularly for electronic data stores and due to the fact that the Internet is inherently insecure, we cannot guarantee the security of transmission of personal information you disclose to us online. Accordingly, you transmit your personal information to us online at your own risk and are encouraged to exercise care in sending personal information via the Internet. Please notify us immediately if you know or reasonably suspect that your personal information has been subject to any data breach, breach of security or other unauthorised activity.

How long will we keep your personal information?

If we hold personal information about you and we no longer need that information for any purpose for which the information may be used or disclosed by us (as outlined in this Privacy Policy), and we are not required by law or under law, or a court/tribunal order, to retain the information, we will take such steps as are reasonable in the circumstances to destroy the information or to make sure the information is de-identified.

How can you access and correct your personal information?

You can request access to any personal information we hold about you at any time by contacting us at info@zyft.com. We will provide access to that information in accordance with the Privacy Act, subject to any exemptions that may apply. If you believe that the personal information we hold about you is incorrect, incomplete or inaccurate, then you can ask us to amend it by contacting us at info@zyft.com.

Questions or complaints?

If you have any questions, concerns or complaints about our collection, use, disclosure or management of your personal information, please contact us at info@zyft.com.

We are committed to resolving any complaints and to ensuring that we are doing the right thing by our customers. We will make all reasonable inquiries and your complaint will be assessed with the aim of resolving any issue in a timely and efficient manner.

If you have raised a complaint with us and you are unsatisfied with the outcome or have further concerns about the way we handle your personal information, under the Privacy Act, you may complain to the Information Commissioner at the Office of the Australian Information Commissioner using the contact details set out below:

Office of the Australian Information Commissioner

GPO Box 5218

Sydney NSW 2001

Phone: 1300 363 992

Online: www.oaic.gov.au

Email: enquiries@oaic.gov.au

How to contact us

If you have a query, concern or complaint about the manner in which your personal information has been collected or handled by us or would like to request access to or correction of the personal information we hold about you, please contact us using the details provided below:

Attention: Privacy Officer

Zyft Holdings Pty Ltd

207/28 Riddell Parade

Elsternwick VIC 3185

Email: info@zyft.com

Changes to this Privacy Policy

We may change this Privacy Policy from time to time to keep up to date with legal requirements and the way we operate our business. An up to date Privacy Policy is available at any time on this page. You are responsible for reviewing this Privacy Policy periodically and informing yourself of any changes. We suggest you check back regularly. If we make significant changes to this Privacy Policy, we will seek to inform you by notice on our website or by email.

Last updated: 24 March 2023