Zyft Privacy Policy

Zyft Holdings Pty Ltd ABN 48 629 307 697 (Zyft, us, we, our) takes your privacy seriously and is committed to responsible privacy practices.

We are an organisation that is subject to the Privacy Act 1988 (Cth) (Privacy Act). This Privacy Policy describes how we collect, use, disclose, store, and handle your personal information.

What is personal information?

In this Privacy Policy, the term 'personal information' has the same meaning as it does in the Privacy Act. In general terms, personal information is information (whether fact or opinion) about an individual who is identified or reasonably identifiable.

Some types of personal information are designated as 'sensitive information', which are subject to additional protection under the Privacy Act. For example, these can include information about your health, your biometric information, your racial or ethnic origin, your religious or philosophical beliefs, your sexual orientation or practices, or any cranial record.

What types of personal information do we collect?

The types of personal information we collect about you will depend on the purpose for which the personal information is collected. This can include:

  • if you use a social media account to register or log in to our products or services -- your social media account information, including your name and other profile information;
  • if you use our products or services to share a link with other users -- the other users' social media account information, including their name and other profile information;
  • if you use the Zyft App - your location data including the general location from your IP address, information from your mobile devices when the Zyft App is running in the foreground (app open and on-screen) or background (app open but not on-screen) and transaction information relating to the use of the Zyft App;
  • if you use the Zyft App - your usage data on how you interact with the Zyft App, including access dates and times, app features or pages viewed, browser type, App crashes and other system activity, hardware / software models, your device IP address or other unique device identifiers, operating systems and versions, advertising identifiers, device motion data and mobile network data;
  • if you have requested to receive news about exclusive offers, promotions, or events -- your name, mailing or street address, email address, and telephone number(s);
  • if you use our products or services while accessing an ecommerce website that you are registered with -- your name, email address, profile photo, and other relevant account information;
  • if you have contacted us to make a complaint, provide feedback, submit an enquiry, request a call-back -- your name, mailing or street address, email address, and telephone number(s);
  • in the case of prospective employees or contractors -- information contained in your application or résumé, recorded during any interview, or obtained through any pre-employment checks, and government-issued identifiers such as tax file numbers; and
  • in the case of our suppliers and distributors -- your name, mailing or street address, email address, and telephone number(s).

Generally, we will not collect sensitive information about you. However, in certain circumstances, we may need to collect some limited sensitive information. For example, if you apply for a role with us, as part of the recruitment process, we may obtain certain police background checks with your consent. When we do collect sensitive information, we will only collect that sensitive information with your consent and where it is reasonably necessary for the purpose and handle it in accordance with the Privacy Act.

Zyft automatically collects product data or technical information as well as analytics about websites that you visit, so we can identify information about products and services that may be relevant to you and/or provide product recommendations. We do not collect such data on all websites; specifically, we endeavour to not track any website that may be deemed sensitive information or is unrelated to online product and/or services comparison. The technical information we may collect includes information about the type of device you are using, your device's unique ID (where available), your device's operating system, the browser type you are using, your IP address, event stamp, and error logs.

If you use the Zyft extension in Google Chrome, the use of information received from Google APIs will be handled by Google under the Chrome Web Store User Data Policy, including the Limited Use requirements.

How do we collect personal information?

We will collect your personal information, including when you:

  • access or use our Website;
  • install and use our Browser Extension or any of our other services;
  • install and use our Zyft App;
  • sign up to receive news and exclusive offers, promotions, or events from us;
  • enter surveys, competitions, promotions conducted by us;
  • request information or material from us;
  • make inquiries about us or about our products or services or otherwise communicate with us by email, by telephone, in person, via a website or otherwise; or
  • apply to work with, or for a role with us, or are engaged by us as a contractor or volunteer.

We may receive your personal information from third parties when you purchase products through our Services or an affiliate link in our content. This information may include your contact details and the transaction data (such as items purchased and item price). More information on our affiliates can be found here. In limited circumstances, we may also collect personal information about you from social media platforms when you use your social media account to register or to log in to use our products or services.

We also use the following technologies to collect product data or technical information and general analytics:

  • cookies, which are data files that are placed on your device and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org;
  • third party tracking technologies, such as eBay Partner Network Inc.'s tracking technology; and
  • web beacons, tags, and pixels, which are electronic files used to record information about how you browse our Website and/or use the Zyft App.

By using our website, products or services, you consent to us using these technologies in accordance with this Privacy Policy.

You may disable your web browser from accepting cookies and other tracking technologies used to collect technical information and general analytics when browsing our Website, Zyft App and/or Browser Extension. If you do so, you can still access our Website, Zyft App and/or Browser Extension, but it may impact your user experience.

Certain third parties may deliver cookies, and service content and advertisements, to your device for a variety of reasons. For example, we provide access to tools that you may use to further obtain benefit from our comparison services, including where we act as an affiliate of specific retailers or service provides (e.g. Amazon, eBay) with whom we have we have an affiliation and/or retail or other industry networks (e.g. Rakuten) within which we participate. We may display links to third party retailer products and services on our Website, App or Browser Extension. If you click on these links, please be aware that you will be leaving the Zyft Website, App or Browser extension and you must ensure that you review the privacy collection notices and practices of the entity to whose website you are redirected.Any third party links, tools or advertising may also use cookies; you may receive these cookies by clicking on the link to the third party site, tool or advertising. We do not control the collection or use of information by these third parties, and those third party cookies are not subject to this Privacy Policy.

You should contact these companies directly if you have any questions about their collection and/or use of information. When linking to any other site, you should always check the relevant website's privacy policy before providing any personal information.

You may also opt out of targeted advertising using the following links: (i) Facebook; (ii) Google; and (iii) Bing. Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance's opt-out portal.

Can you choose not to disclose your personal information?

If you contact us to make a general enquiry about us or our business, you do not have to identify yourself or provide any personal information to us. Alternatively, you can also notify us that you wish to deal with us using a pseudonym.

However, if we are not able to collect personal information about you, we might not be able to provide you with the information or assistance you require. For example, we would not be able to send you information you have requested if you have not provided us with a valid email address or telephone number.

How do we use your personal information?

In general, we use your personal information for purposes connected with the functions and/or activities of our business.

Some of the specific purposes for which we use your personal information are as follows:

  • to provide our products and services to you;
  • to enable the proper operation and functionality of our products and services, including to enable you and other users to find relevant products and prices, and to improve Zyft's comparison features;
  • to verify your identity (for example, if you request access to the personal information that we hold about you);
  • to consider you for a role at Zyft (whether as an employee or contractor) or for some other business relationships with us;
  • to communicate with you and to address any issues or complaints that we or you may have regarding your relationship with us;
  • for direct marketing purposes (see the "Direct marketing" section below); and
  • to contact you regarding the above, including via electronic messaging such as SMS and email, by mail, by phone or in any other lawful manner.

We may also use or disclose your personal information for our administrative, marketing (including direct marketing), planning, product or service development, quality control, survey and research purposes and for other purposes to which you have consented, or as otherwise permitted or required by law.

We use technical information to make sure that our products and services are working correctly, to make your experience better, and to detect and prevent fraud. We also use technical information and general analytics to help us coordinate our communications and marketing campaigns, and to understand how you, our users, engage with our products and services.

To whom do we disclose personal information?

We may disclose your personal information to third parties in connection with the purposes described above (see the "How do we use your personal information?" section).

This may include disclosing your personal information to the following types of third parties:

  • our related companies;
  • any potential third party acquirer of our business or assets, and advisors to that third party;
  • our professional advisers (such as lawyers, accountants or auditors) and insurers;
  • our employees, contractors and third party service providers who assist us in performing our functions and activities e.g. cloud service providers, data storage providers, shipping companies, telecommunications providers and IT support services providers;
  • organisations authorised by us to conduct promotional, research or marketing activities;
  • third parties to whom you have authorised us to disclose your information (e.g. referees); and
  • any other person as required or permitted by law.

If we disclose your personal information to third parties we will use reasonable commercial efforts to ensure that those third parties only use your personal information as reasonably required for the purpose of disclosure, and in a manner consistent with applicable laws (for example, where commercially practical, by imposing suitable privacy and confidentiality obligations in our agreement with a third party service provider to which we disclose your personal information).

Direct marketing communications

We will only send you direct marketing communications (either through mail, SMS or email), including news, offers, promotions or events, where you have consented to do so.

You may opt-out of receiving direct marketing communications at any time by contacting us or by using opt-out facilities provided in the direct marketing communications.

Does personal information leave Australia?

We store personal information in servers that are located in Australia. We may disclose your personal information to overseas recipients, such as to our service providers located overseas, in order to provide its products and services and to obtain services. It is not practical for us to list every country where such overseas recipients may be located, however such countries are likely to include the United States of America.

Except where an exception applies under the Privacy Act or other relevant legislation, we will take commercially reasonable steps to ensure that overseas recipients to whom we disclose personal information comply with the Australian Privacy Principles and the Privacy Act in relation to such information.

How do we protect your personal information?

We will take reasonable precautions to protect your personal information from misuse, loss, or unauthorised access, modification or disclosure. However, the Internet is inherently insecure, and so we cannot necessarily guarantee the security of transmission of personal information you disclose to us online. Accordingly, you transmit your personal information to us online at your own risk.

Please notify us immediately if you become aware of any breach of security.

How long will we keep your personal information?

Generally, we will retain your personal information for the period necessary for the purposes for which your personal information was collected (as outlined in this Privacy Policy) unless a longer retention period is required by law or if it is reasonably necessary for us to comply with our legal obligations, resolve a dispute or maintain security.

When personal information is no longer required, we will take reasonable steps to delete the personal information from our systems or de-identify the personal information.

How can you access and correct your personal information?

You can request access to any personal information we hold about you at any time by contacting us. We will give you access to that information in accordance with the Privacy Act, subject to any exemptions that may apply. We may charge an administration fee in limited circumstances, for example if we are required to.

If you believe that personal information we hold about you is incorrect, incomplete or inaccurate, then you can ask us to amend it by contacting us.

What is the process for complaining about a breach of privacy?

If you have any questions, concerns or complaints about our collection, use, disclosure or management of your personal information, please contact us in writing using the contact details below.

We will make inquiries and your complaint will be assessed by an appropriate person with the aim of resolving any issue in a timely and efficient manner.

If you are unsatisfied with the outcome, we will advise you about further options including, if appropriate, a review by the Privacy Commissioner within the Office of the Australian Information Commissioner.

Local exemptions and inconsistency with law

Where local laws allow for an exemption to compliance with certain legal obligations (for example, the employee records exemption), we may rely on such an exemption.

This Privacy Policy will not apply to the extent that it is inconsistent with any applicable law.

Changes to this Privacy Policy

We can change this Privacy Policy from time to time at our discretion. Amendments to this Privacy Policy will be posted on our Website. Material changes may be communicated to you via email, SMS or other usual communication method, including via the Zyft App.

How to contact us

If you have a query, concern or complaint about the manner in which your personal information has been collected or handled by us or would like to request access to or correction of the personal information we hold about you, please contact using the details provided below:

Attention: Privacy Officer

Email: info@zyft.com

Last updated: 02 September 2024